Jordan Velocity Duffel Bag

📦 Shipping Policy

1. Order processing time
All orders are processed within 1 to 3 business days after receiving payment.
On special or high-demand dates, this time may be slightly extended.

2. Shipping method
Our products are shipped from trusted distribution centers using recognized shipping services such as UPS, FedEx, or USPS, depending on availability and destination. We guarantee safe and professional handling at every stage of the shipment.

3. Estimated delivery time
• United States: 5 to 10 business days.
• Other countries (if applicable): 10 to 20 business days.

Delivery times may vary depending on destination, product availability, or delays beyond our control.

4. Shipment tracking
Once your order ships, you'll receive an email with the tracking number and a link to track your package in real time.

5. Shipping cost
• Free standard shipping on all orders within the United States.
• International shipments may incur an additional cost (depending on destination).

6. Problems with delivery
If your order is experiencing delays or issues, please contact us through our "Contact Us" section. We will help you resolve the issue as quickly as possible.

XONETRAININGSTORE@GMAIL.COM

WARRANTY – PROTECTED PURCHASE

All products in our store are 100% original, come from official stores, and come with their respective guarantees.

🛠️ What does the warranty cover?
• Manufacturing defects (seams, sole, materials, etc.).
• Structural problems in footwear that are not due to misuse.

📅 How long does the warranty last?
• Between 2 and 12 months, depending on the brand and product.
• We will review each case.

📌 Important:
• The warranty does not cover damage due to misuse, normal wear and tear, or modifications to the product.
• It is necessary to keep the box and proof of purchase to validate any claim.

For questions and complaints, please contact X ONE STORE at the email address

XONETRAININGSTORE@GMAIL.COM

🛍️ Return and Refund Policy – ​​X One Store

At X One Store, we want you to be completely satisfied with your purchase. If for any reason you wish to return a product, you can do so by following the conditions detailed below.

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🔁 Returns deadline

We accept returns within 30 calendar days of the product's delivery date.

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✅ Conditions for accepting a return
• The product must be unused.
• It must be returned in its original packaging, with tags, accessories and box if applicable.
• Returns of products damaged by misuse, moisture, or improper storage are not accepted.

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💸 Refunds

Once the product has been received and its condition verified:
• We will issue a full refund to the same payment method used.
• If you paid with Klarna, payments will be automatically adjusted or canceled once the refund has been processed.
• Refunds may take 5 to 10 business days, depending on the bank or payment platform.

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🚚 Return costs
• Returns are free, within a period of no more than 30 days, and the product must be unused and in its original condition.



📦 How do I request a refund?
1. Write to us at 📧 contacto@xonestore.com indicating your order number and reason for the return.
2. We will send you the return address and instructions.
3. If you paid with Klarna, report the return from your app to pause payments.

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🛡️ Klarna Customer Protection

If you paid with Klarna and haven't received a response regarding your refund:
• Notify us from the app to pause payments.
• Klarna offers you protection while we resolve your request.

In case of returns of products paid with KLARNA (or similar methods), we remind you that Klarna charges a commission for the transaction,
We appreciate your understanding. We are always available to help you.

• The process can take between 3 to 10 business days, depending on the payment method and the customer's bank.

⚠️ DISPUTES AND CHARGEBACKS
• We always recommend contacting us directly to resolve any issues.
• If a customer initiates a chargeback or dispute without first handling the claim with us, we reserve the right to present evidence of compliance and apply administrative penalties if the claim is resolved in our favor.


📧 For any questions, returns, or complaints, please email us at: XONETRAININGSTORE@GMAIL.COM

🔐 Privacy Policy

At XONE Store, we are committed to protecting our customers' privacy. This policy describes how we collect, use, and protect your personal information.

1. Information we collect

When you make a purchase or register on our site, we collect:
• Full name
• Shipping address
• Email
• Phone number
• Payment information (we do not store credit card numbers)

2. How we use your information

We use your data to:
• Process orders and shipments
• Send you information about the status of your order
• Contact you in case of problems with your purchase
• Comply with legal requirements

3. Share your information

We only share your information with:
• Logistics providers (such as FedEx, UPS, USPS)
• Official stores that ship your order directly

We do not sell or share your information with third parties for marketing purposes.

4. Security

We protect your information through secure security systems and encrypted payment platforms.

5. User rights

You can request us at any time:
• Access your data
• Rectify them
• Delete them

For any questions, please email us at XONETRAININGSTORE@GMAIL.COM

📜 Terms and Conditions

Welcome to the XONE Store. By accessing and using this site, you agree to the following terms and conditions:

1. Products
• All products offered are 100% original and come from official stores.
• Images and descriptions are as accurate as possible, but may vary slightly depending on availability.

2. Orders
• The customer is responsible for carefully checking the size and color before finalizing the purchase.
• Orders are subject to availability and payment confirmation.

3. Shipping
• Shipping within the US between 5 and 10 business days.
• All orders include a tracking number.
• Free shipping within the country. Additional costs apply for international shipments.

4. Warranties and returns
• We accept returns within 30 calendar days of the product delivery date.
The product must be unused.
• It must be returned in its original packaging, with tags, accessories and box if applicable.
• Returns of products damaged by misuse, moisture, or improper storage are not accepted.

5. Payments
• We accept payments via credit/debit card and secure platforms.
• Klarna cannot be used to purchase gift cards or book services.

6. Responsibility
• We are not responsible for delays caused by third parties (such as courier services).
• We reserve the right to change prices and conditions without prior notice.